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I returned my order but haven't received a credit. Why?

Once we receive your return in our warehouse, we will process (open, inspect and verify) and then issue your refund within 14 business days. You will then see a credit within one billing cycle. Please keep in mind that it can take up to 6 weeks for a return to be credited on your credit card. In the case of returns sent from APO/FPO addresses, the military handles the delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient.

If it's been over 6 weeks and you still haven't received a credit, please contact customerservice@thebabymarketplace.com and we'll figure out what's causing the delay.

Last Update: August 27, 2008