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I returned an item but have not seen the credit, why?

Once we receive your return in our warehouse, we will process (open, inspect and verify) and then issue your refund within 14 business days. You will then see a credit within one billing cycle. Please keep in mind that it can take up to 6 weeks for a return to be credited on your credit card. In the case of returns sent from APO/FPO addresses, the military handles the delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient.

If it's been over 6 weeks and you still haven't received a credit, please contact customerservice@thebabymarketplace.com and we'll figure out what's causing the delay.
 


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