If you
have received your package and are not fully satisfied with an item and
wish to return or exchange it, just replace the item in its original
packaging and follow these simple steps:
Contact our customer service department by e-mail at
customerservice@thebabymarketplace.com with the following information:
Your name
Reason for return
Order number
Request for refund or exchange.
Once we receive your information, we will assign you a Return
Authorization Code (RA Code). This RA Code must accompany your return
and will ensure prompt and proper handling of your refund or exchange.
We are unable to accept returns of merchandise that has been used,
soiled or damaged. Merchandise must be returned with original packaging
and/or tags intact to ensure complete credit. We will issue a full
refund for the price of any product you return if it meets the above
conditions. Write your RA Code on the package and return to:
The Baby Marketplace.com Returns Department
(Address will be provided with ORA Code).
All sales become final after 30 days. Returns sent without an RA Code
on or near the address label will not be accepted. Please allow us two
weeks to process the refund.
Due to high brokerage fees returns will only be accepted if sent using
the Postal system. We will refuse any returns sent via courier service
such as FedEx or UPS.
Clearance, sale, special-order items and Sampler/Bonus Packages are all
final sales. This included items purchased using promotion coupons and
Diaper Packages.
Customers are responsible for all shipping charges on returns and/or
exchanges. This applies for items sold with "Free Shipping" or
"Shipping Included".
Example: If you order baby shoes and used a free shipping coupon. Then
you decide you want to return it within the 30 days for a refund. Your
refund would be purchase price less "actual" shipping charges to your
destination.
